UBC Press Negotiation for Health and Social Service Professionals book Paperback 200 pages

We all negotiate every day, professionally and socially, yet few of us have had any training in how to do so more effectively. For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Commissioning, contracting and negotiating new partnerships for delivering better services are now part of everyday life. Arguing that in the health and social services a different, less aggressive approach is required to that advocated by negotiators in the commercial sectors, Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.

Keith Fletcher was Deputy Chief Inspector in the Social Services Inspectorate of the Welsh Office until the end of 1992 and is now a health and social services planning consultant. He designs and runs negotiating courses and has wide experience in training and development in the management of health and social services.