Shipping, Returns & Refund Policy
Welcome to Magic Prices, your online price comparison platform. Our mission is to help you find the best deals from a wide selection of products available at our partner merchants. We want to be fully transparent with our users: Magic Prices does not handle shipping, returns, or refunds. These processes are managed directly by the merchants to whom you are redirected.
We strongly recommend carefully reading the shipping, return, and refund policies of each merchant before completing your purchase. These details will help you make an informed decision and avoid any surprises.
For more information on our general terms and conditions, please visit our dedicated page.
Shipping Policy
The delivery of products purchased through links on Magic Prices is carried out by our partner merchants. Each merchant has its own shipping policies, which may vary depending on factors such as location, product type, and selected delivery method.
Key Points to Check Before Purchasing:
Shipping Costs: Shipping fees may vary depending on the merchant, customer location, product weight and size, and chosen delivery method (standard, express, etc.). Please check the shipping costs on the merchant's website before confirming your order.
Delivery Times: Delivery times depend on the chosen shipping method and the customer’s location. Some merchants offer express delivery at an additional cost. Check the estimated delivery times to ensure the product will arrive when needed.
Delivery Areas: Some merchants may have restrictions on delivery locations. Verify that your address is eligible for shipping by checking the merchant’s terms.
Tracking Your Order: Most merchants provide a tracking number once the product is shipped. This allows you to monitor the progress of your delivery in real time.
Special Cases:
International Shipping: If purchasing from an international seller, additional costs such as customs duties or import taxes may apply. These fees are usually the responsibility of the buyer. Please check the merchant’s international shipping policy for further details.
Click & Collect / Pickup Points: Some merchants offer delivery to pickup points. This can be a more convenient option if you are not available to receive the parcel at home.
Responsibility for Delays or Loss: In case of shipping delays or lost packages, refer to the merchant’s sales conditions to understand the procedures. The responsibilities related to these issues are generally outlined in the seller’s terms and conditions.
Returns & Refunds Policy
Returns and refunds are handled by partner merchants, each with its own conditions and processes. It is essential to understand these policies before making a purchase to avoid any inconvenience in case you need to return an item or request a refund.
Key Points to Check Before Purchasing:
Return Conditions: Each merchant sets its own terms for accepting returns, including:
- Return Period: The timeframe within which you can return a product varies between 14 and 30 days depending on the seller. According to European regulations, you have a 14-day right of withdrawal for online purchases, except for certain exclusions (e.g., personalised or perishable items).
- Product Condition: Returned items must generally be in perfect condition, unused, and in their original packaging. Some merchants may refuse returns for opened or damaged products.
Return Procedure: Be sure to check the merchant’s specific return process, which may include:
- Customer Service Contact: You may need to contact customer service to obtain a return authorisation or shipping label.
- Return Shipping Costs: Some merchants charge return shipping fees or deduct them from the refund, while others offer free returns. It’s important to verify this before purchasing.
Refund Conditions: Refunds may be issued in different forms:
- Direct Refund: The amount is credited back to the original payment method.
- Store Credit: Some merchants provide store credit instead of a direct refund.
- Refund Processing Time: The time taken to process a refund may vary. Some merchants process refunds quickly, while others may take several days or weeks.
Special Cases:
Non-Refundable Items: Certain items, such as personalised products, opened electronics, or underwear, may not be eligible for return or refund. Always check the merchant’s return policy exceptions before purchasing.
Defective or Damaged Products: If you receive a defective or damaged item, most merchants offer free returns or exchanges. Be sure to report any issues to the merchant’s customer service as soon as possible, providing necessary evidence (photos, descriptions).
Tips for a Smooth Shopping Experience
Here are some recommendations to ensure a positive shopping experience:
- Read Customer Reviews: Reviews from other shoppers can provide insights into the merchant’s shipping and return practices.
- Contact Customer Service: If you have any questions or concerns before purchasing, contact the merchant’s customer support for clarification.
- Compare Policies: If multiple merchants offer the same product, compare their shipping and return policies to choose the most suitable option.
- Keep Receipts and Communications: Save all email confirmations, receipts, and communication with the merchant in case you need to return an item or file a claim.
