UBC Press 500 Tips for Communicating with the Public book Paperback

This is a light-hearted, easily digestible guide with a wealth of handy hints and tips for communicating with the public.

For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public, covering topics such as managing conflict, assertiveness, feelings, listening and boundaries. It also includes guidance on reflection, supervision, confidentiality and anti-discrimination. The book uses a fun and accessible approach, making the advice easy to read and then put into practice.

This handy guide will be invaluable to a range of practitioners in the helping professions including health visitors, social care workers, probation officers and teachers, as well as any other professional looking for tips on how to communicate effectively.

Maggie Kindred is a retired qualified social worker, trainer and practice teacher. Michael Kindred is a freelance games designer and educational consultant. Their interests lie in groupwork, communication skills and teamwork, and they have written several publications in these areas. Maggie and Michael are authors of Once Upon a Group: A Guide to Running and Participating in Successful Groups, and Maggie is author of A Practical Guide to Working with Reluctant Clients in Health and Social Care, both published by Jessica Kingsley Publishers.