ISBN Experiential Marketing

How to Get Customers to Sense, Feel, Think, Act, R_x000D_
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Engaging, enlightening, provocative, and sensational are the words people use to describe compelling experiences and these words also describe this extraordinary book by Bernd Schmitt._x000D_
Moving beyond traditional "features-and-benefits" marketing, Schmitt presents a revolutionary approach to marketing for the anding and information age. Schmitt shows how managers can create holistic experiences for their customers through ands that provide sensory, affective, and creative associations as well as lifestyle marketing and social identity campaigns._x000D_
In this masterful handbook of tools and techniques, Schmitt presents a battery of business cases to show how cutting-edge companies use "experience providers" such as visual identity, communication, product presence, Web sites, and service to create different types of customer experiences. To illustrate the essential concepts and frameworks of experiential marketing, Schmitt provides:_x000D_
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SENSE cases on Nokia mobile phones, Hennessy cognac, and Procter & Gamble's Tide Mountain Fresh detergent;_x000D_
FEEL cases on Hallmark, Campbell's Soup, and Häagen Dazs Cafés in Asia, Europe, and the United States;_x000D_
THINK cases on Apple Computer's revival, Genesis ElderCare, and Siemens;_x000D_
ACT cases on Gillette's Mach3, the Milk Mustache campaign, and Martha Stewart Living;_x000D_
RELATE cases on Harley-Davidson, Tommy Hilfiger, and Wondera._x000D_
Using the New Beetle and Sony as examples, Schmitt discusses the strategic and implementation intricacies of creating holistic experiences for customers. In an intriguing final chapter, he presents turn-around techniques such as "Objective: To Dream," "Send in the Iconoclasts," and "Quit the Bull," to show how traditional marketing firms can transform themselves into experience-oriented organizations._x000D_
This book will forever change your perception of customers, marketing, and ands -- from Amtrak and Singapore Airlines to Herbal Essences products and Gwyneth Paltrow.