ISBN Moments of Truth
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Product Information
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Product
Features
Book cover type
Trade Paperback
Written by
Jan Carlzon
Type
Paper book
Number of pages
160 pages
Publisher
Harper Business
Book format
Trade format
Trim size (WxDxH)
134 x 9 x 203 mm
International Standard Book Number (ISBN)
9780060915803
BISAC1
Business & Economics/Customer Relations
BISAC2
Business & Economics/Leadership
ISBN 10
0060915803
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